Cxorbi for Customer Support Teams

Faster, more effective replies
for greater customer satisfaction

Cxorbi puts every app store review and survey response in one inbox — with auto-tagging, smart routing, and one-click replies — so your support team resolves issues faster and turns unhappy users into loyal advocates.

Reply to iOS & Google Play reviews without leaving Cxorbi
Get alerted instantly when a critical review lands
Collect CSAT scores via surveys after every support interaction
Auto-tag reviews — bugs, complaints, praise — with AI
Start free trial Book a demo
app.cxorbi.com/support-inbox
3
Review Inbox
Filter
Reply All
iOS
Urgent3m ago
Can't login after update
The app won't let me login. Have tried uninstalling twice.
Android
RepliedBug11m ago
Crashes on checkout
Every time I try to pay it crashes. Lost my cart twice!
iOS
Follow-up22m ago
No response from support
I've emailed 3 times and nobody replied. Very disappointed.
MacOS
Feature1h ago
Missing dark mode
Would love dark mode. The bright screen hurts at night.
0%
Faster response time
0%
Avg CSAT score
0x
More reviews answered
0s
Time to first alert
Reply to app reviews, seamlessly
iOS & Google Play — unified view with inline translations
All broken...iOS · 2h ago

Love the app, but the latest update broke everything and I can't login now...

Hey you! We've now fixed this. Sorry about any inconvenience it may have caused 😅

Public Review Updated
Back to its best!

Was having some issues but the developers seem to quickly fix it. Great support 👍👍

Automatic review collection for all countries and languages
Alerts for new reviews via email or integrations like Slack
Advanced filters make it easy to find your most critical reviews
Automated or manual tagging gives you flexibility in grouping reviews
Unified reply inbox

Reply to app reviews, seamlessly

Nothing shows you're listening like replying to customers in record time. Cxorbi offers a unified view of your iOS and Google Play reviews on a single page with in-line translations and tools to reply without leaving the dashboard.

All languages supported
Inline auto-translation so you can respond to any review, anywhere.
Reply alerts
Know the moment a customer updates their review after your response.
Smart tagging
AI auto-tags every review so your team can filter and prioritize instantly.
Template replies
Save common responses and insert them with one click.
Support metrics

Track team performance at a glance

See response time, CSAT scores, open reviews, and replies sent — all in one dashboard. Give your support lead the visibility they need to keep the team on track.

Support Overview
Today · All platforms
Export Report
4.2h
Avg Response Time
-38%
91%
CSAT Score
+12%
24
Open Reviews
-7
118
Resolved Today
+22%
Recent replies sent
iOS
user_sarah93

Thanks for the quick fix! 🙏

5mm
Android
mark_dev

Glad we could help! Let us know if anything else comes up.

18mm
iOS
frustrated_user

We're so sorry to hear this — our team is looking into it now.

34mm
Faster responses
Support teams reply 38% faster with Cxorbi's unified inbox and one-click templates.
Higher CSAT
Customers who get a reply are 3x more likely to update their review to 4 or 5 stars.
Team visibility
Every team member sees the same inbox — no reviews slip through the cracks.
AI tagging

Find your most critical reviews instantly

Cxorbi AI reads every review and auto-tags it — bugs, complaints, feature requests, praise. Your support team sees only what's relevant to them, filtered in seconds. Manual tagging is always available too for custom workflows your team prefers.

AI classifies Bug, Crash, Feature Request, Praise & more
Manual tagging for custom team categories
Filter by tag, star rating, platform, or date in one click
Tag-based routing — bugs go to dev, requests go to product
Smart Tagging
Auto-classified · 5 of 2,847 reviews
Tags
Filter

“Can't log in after the update. This is really frustrating.”

BugLogin

“Support got back to me within an hour. Very impressed!”

PositiveSupport

“Please add dark mode, my eyes are killing me at night.”

Feature Request

“Crashes every time I try to checkout. Very frustrating.”

BugCrash

“Love the new UI update! Much cleaner and faster now.”

PositiveUX
CSAT & NPS Surveys

Measure satisfaction after every interaction

Embed a Cxorbi CSAT or NPS survey directly inside your support portal, post-ticket email, or in-app flow. Capture structured satisfaction scores alongside your review data — and spot where your support experience needs improvement.

Embed CSAT surveys post-ticket or post-resolution
NPS, emoji rating, 5-star, and open text questions
Trigger by ticket close, page visit, or time delay
Survey results unified with review sentiment in one dashboard
support.yourproduct.com/ticket/4821
Support Feedback

How satisfied are you with our support response?

😞
Very Poor
😕
Poor
😐
Neutral
😊
Good
😍
Excellent
Smart routing

Never miss a critical review again

Set up routing rules once, and Cxorbi automatically sends the right reviews to the right people — via Slack, Teams, email, or any tool your team uses. Never let a 1-star review go unanswered again.

Instant alerts on Slack, Teams, or email for negative reviews
Route 5-star reviews to your wins channel to boost morale
Send complaint reviews directly to Zendesk or Freshdesk
Set reminders for unanswered reviews older than X hours
Never miss a critical review
Route the right reviews to the right team, automatically
💬
Send 1 & 2 Star Reviews
→ #Support-Urgent in Slack
T
Send All negative reviews
→ Microsoft Teams alert
✉
Send Unanswered reviews
→ Email reminder to me
⚡
Send Every new review
→ Log to Google Sheets
Z
Send Complaint reviews
→ Zendesk ticket
F
Send Feature requests
→ Freshdesk board
🏆
Send 5-star reviews
→ Share in #wins channel
↗
Send All reviews
→ via Webhooks

Everything your support team needs

Reviews, surveys, routing, and CSAT — all in one place, all automated.

Unified Review Inbox
iOS & Google Play reviews in one place — no switching between platforms.
Instant Alerts
Slack or Teams ping within 60 seconds of a new negative review.
AI Auto-tagging
Every review classified automatically — bugs, praise, feature requests.
In-line Translation
Read and reply to reviews in any language, without leaving Cxorbi.
Template Replies
Save common responses and fill them in with one click.
CSAT Surveys
Embed satisfaction surveys anywhere — in-app, post-ticket, or via email.
Response Time Tracking
Monitor how quickly your team responds to new reviews over time.
Advanced Filters
Filter by star rating, tag, platform, language, or date instantly.
Support Reports
Schedule weekly CSAT and review summary reports to your inbox.
Team Access
Multiple agents can work the inbox simultaneously without collision.
Mobile SDK
Collect post-support CSAT scores inside your iOS or Android app.
Email Digests
Daily or weekly review digest delivered to the right team members.
Ready to start?

Bring the whole user story into one workflow

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Free plan availableNo credit card requiredWeb, iOS & Android