Turn feedback into clarity — automatically
AI analyzes every survey response, app review, and social mention in real time. Get sentiment scores, theme clusters, and actionable recommendations without lifting a finger.
Instant sentiment scoring
Every piece of feedback — survey response, app review, social mention — is automatically scored for sentiment in real time.
Theme clustering
AI groups related feedback into themes and topics. Surface what users talk about most without reading every response.
Automated reports
Get AI-generated summaries of key insights, trends, and recommendations. Share with stakeholders in one click.
How it works
AI processes every piece of feedback through three stages.
Ingest
Every survey response, review, and mention flows into cxorbi in real time.
Analyze
AI scores sentiment, detects themes, and clusters related feedback.
Recommend
Insights, summaries, and prioritized actions surface automatically.
Sentiment analysis that understands context
Our models are trained on hundreds of millions of feedback records. They understand sarcasm, emoji, abbreviations, and the nuanced language users actually use — not just simple positive/negative classification.
- 4-level sentiment: positive, negative, neutral, mixed
- Emoji & abbreviation understanding
- Sarcasm and irony detection
- Multi-language support (30+ languages)
- 93%+ accuracy on app review data
Automatic theme & topic detection
Stop manually tagging feedback. AI automatically identifies recurring themes, feature requests, bug reports, and praise. Create custom topics to track what matters to your team.
- Auto-discovered themes
- Custom topic rules
- Feature request identification
- Bug report clustering
- Competitive mention detection
Trend analysis & anomaly detection
Track how sentiment and themes evolve over time. Get alerted when something changes — a new release causing complaints, a competitor being mentioned more, or a feature request gaining momentum.
- Time-series sentiment tracking
- Release impact analysis
- Anomaly alerts
- Trend forecasting
- Comparative benchmarks
AI-generated summaries & recommendations
Don't just see data — get answers. AI generates executive summaries, highlights the most impactful insights, and suggests next steps for your product team.
- Weekly digest emails
- Executive summary reports
- Prioritized recommendations
- Shareable insight cards
- Presentation-ready exports
Frequently asked questions
How does the AI analysis work?
We use custom-trained machine learning models that process every piece of feedback in real time. Sentiment is scored, themes are clustered, and insights are surfaced automatically — no manual configuration needed.
How accurate is the sentiment analysis?
Over 93% accuracy on app review data. Our models are specifically trained on product feedback language, not generic text classification.
Can I create custom topics?
Yes. Define custom topic rules using keywords, phrases, and regex patterns. Track specific features, competitors, or themes that matter to your team.
Does it work across all feedback sources?
Yes. AI analysis runs on everything — survey responses, app store reviews, social mentions, support tickets. All in one unified view.
Can I export reports?
Yes. Export reports as PDF, CSV, or share interactive dashboards with stakeholders. Schedule automated weekly or monthly reports.