Experience Replay

See what they looked at instead of the button.

Clicks, taps, scroll depth and attention time on the page itself — on web and inside mobile apps. A page that converts badly stops being a mystery and becomes something you can read.

app.cxorbi.com/surveys/checkout/heatmap
← Back to HeatmapsCheckout — /checkoutUnderstanding checkoutSaved ✓
HeatmapSection Insights
🖥 842 61📱 345
ClicksMovesScrollsAttentionEngagement
Total clicks ▾SingleMultiOpacity

Replay match

412clicks

4.89% of visible heatmap clicks

Element-linked replay lookup

▶ View replays
Higher activityLower activity

Clicks

Where users click

1Add to cart
412 (18%)37 rage
2Checkout
268 (12%)
3Product page hero
191 (8%)
4Size selector
154 (7%)22 dead
▶ View replays

Four maps, one page

Clicks and taps, scroll depth, attention time and movement — each answering a different question about the same screen.

Zones, including the empty ones

Zoning breaks the page into regions and reports each one. A zone at 0.00% is often the most useful number on the screen.

Mobile, properly

In-app heatmaps are built from the screen's own structure rather than a screenshot, so they survive scrolling, rotation and dynamic content.

What Heatmaps does

Read the page

The maps that show where interest actually went, rather than where you intended it to go.

  • Click and tap maps, including taps that hit nothing
  • Scroll depth, so you know what share ever reached the fold you care about
  • Attention time — where the eye stayed, not just where the cursor passed

Zoning insights

Overlay metrics on the regions of a page and compare them against each other.

  • Automatic zoning of a page into readable regions
  • Per-zone share of clicks and attention
  • Zones with no engagement reported rather than omitted

Compare like for like

The same page behaves differently at different widths, and averaging them together hides the problem.

  • Compare across devices, widths and orientations
  • Web and in-app heatmaps side by side
  • Cross into the replays behind any hotspot

Better with the rest of it

Every module reads the same identity, events and sessions, so an investigation that starts here does not have to be rebuilt to continue somewhere else.

Frequently asked questions

Do heatmaps work inside mobile apps, or only on the web?

Both. Mobile heatmaps are built from the app's own view structure rather than a screenshot, which is what lets them stay correct when content scrolls, reflows or rotates.

What is the difference between a heatmap and zoning?

A heatmap is the raw picture of where interaction landed. Zoning divides the page into regions and gives each one a number, so two areas can be compared rather than eyeballed. Zoning is a view inside heatmaps, not a separate product.

Does a dynamic or personalised page break it?

Interactions are anchored to the elements they hit, so a page whose content changes between visits still aggregates correctly rather than smearing across a fixed image.

Ready to start?

Bring the whole user story into one workflow

Free plan availableNo credit card requiredWeb, iOS & Android